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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds for tickets purchased online. 

For our cancellation policy for the campsite, please visit our camping page.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Spring Barn Farm is on a downland farm, with some animal pens/farm park areas on a slope. Our attraction is approx. 50% wheelchair accessible. For more information on access, please telephone on 01273 488450.

Can I purchase a ticket in-store or on the day.

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book in store for another date.

Trouble with your purchase? Contact Spring Barn Farm

info@springbarnfarm.com 01273 488450

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.